Training

All telecommunicators (T/Cs) at the Essex County Regional Communications Center (ECRECC) undergo extensive classroom training to include the following:

  • Basic Telecommunicator Course (40 hours)
  • Basic Fire Service Communications Course (24 hours)
  • 9-1-1 Equipment Class (16 hours)
  • Emergency Medical Dispatch Training (24 hours)
  • CPR & AED Training (8 hours)
  • Incident Command System (ICS) 100 & 700 (8 hours)
  • Criminal Justice Information Systems (CJIS) Training (8 hours)
  • Commonwealth of Massachusetts – Ethics Training (2 hours)
  • Seabrook, NH – Nuclear Power Plant Emergency Planning Zone Training (4 hours)

Each T/C performs “Ride Alongs” with member police and fire departments to learn each community.

Additionally, T/Cs undergo several weeks of on-the-job (OJT) training.